Terms & Conditions

Effective Date: August 20, 2026

These Terms & Conditions ("Terms") govern access to and use of Street Rental's websites, software, reservation technology, operator tools, payment-related workflows, connected-vehicle functionality, and related services (collectively, the "Platform").

By creating an account, using the Platform, submitting information through the Platform, or otherwise accessing Street Rental services, you agree to these Terms.

If you use Street Rental on behalf of a rental business or organization, you represent that you have authority to bind that organization.

If a separate Order Form, subscription agreement, implementation agreement, Founding Operator agreement, or other written agreement applies, that agreement controls to the extent it conflicts with these Terms.

Sections relating to Operator accounts, subscriptions, platform fees, and Operator obligations apply only to Operators and Operator Users. Renters remain subject to the applicable rental terms, policies, and rental agreement established by the independent rental Operator.

1. Definitions

Street Rental: The software platform and related services provided under the Street Rental brand.
Operator: An independent vehicle rental business using Street Rental.
Operator User: An owner, employee, contractor, or authorized staff member accessing an Operator account.
Renter: A customer or prospective customer of an Operator interacting with a Street Rental-powered reservation or rental experience.
Reservation: A booking or requested booking for a vehicle offered by an Operator.
Platform: Street Rental software, websites, operator back office, reservation technology, payment workflows, fleet tools, connected-vehicle features, communications, integrations, APIs, and related services.
Third-Party Services: External services used for payments, identity, connected vehicles, maps, communications, hosting, data storage, authentication, or integrations.

2. Street Rental's Role

Street Rental provides software and technology services to independent rental operators.

Street Rental is not, solely by providing the Platform:

owner of Operator vehicles
vehicle lessor
renter's rental-car company
insurer or insurance broker
vehicle manufacturer
transportation provider
guarantor of vehicle condition
party responsible for renter eligibility

The underlying rental transaction is between the Operator and Renter.

Operators remain responsible for vehicles, rental agreements, pricing, policies, insurance requirements, refunds, disputes, operational decisions, and legal compliance.

Street Rental may facilitate parts of the transaction technologically without becoming a party to the vehicle rental agreement.

3. Operator Accounts

Operators must provide accurate and current account/business information.

Operator Users must be authorized.

Operators are responsible for:

safeguarding credentials
controlling staff access
roles and permissions
disabling unauthorized access
activity performed through authorized accounts

Street Rental may suspend access where reasonably necessary to protect the Platform, users, payment systems, connected services, or security.

4. Operator Responsibilities

Each Operator independently controls its rental business.

Responsibilities include:

vehicle ownership/control
registration
maintenance and roadworthiness
required licenses and permits
insurance
rental pricing
taxes
renter eligibility
age requirements
driver's-license requirements
security deposits
rental agreements
cancellation/refund policies
fuel/mileage rules
pickup and return
vehicle availability
customer support
accident/claim handling
compliance with applicable laws

Street Rental provides tools but does not independently establish Operator policies.

5. Renters and Reservations

Reservations are for vehicles offered by independent Operators.

Reservation acceptance, availability, substitutions, eligibility, pricing, deposits, taxes, fees, insurance requirements, pickup, return, cancellation, and refunds are subject to the applicable Operator's policies.

Operators may require renters to provide:

identity information
driver's-license information
contact information
payment information through supported providers
acceptance of rental terms
other configured rental requirements

Street Rental does not guarantee renter eligibility or continued availability of a particular vehicle.

6. Traditional Rental and Scan & Go

Street Rental may support:

Traditional Rental

Operator-assisted workflows.

Scan & Go / Express

Digital or self-service workflows where enabled and supported.

Hybrid

Use of both operating models within an Operator's configured operation.

The Operator determines which operating model applies.

Availability of digital access, identity verification, connected-vehicle functions, or self-service features may depend on Operator configuration, vehicle compatibility, third-party availability, renter eligibility, and enabled features.

7. Payments

Payments may be processed through third-party providers such as Stripe.

Street Rental does not store raw payment-card numbers or card security codes when information is entered directly through a payment provider's secure systems.

Operators may use connected payment accounts to receive rental proceeds.

Payment-provider fees are separate from Street Rental platform fees unless expressly stated otherwise.

Street Rental may receive transaction IDs, payment statuses, amounts, references, dispute information, and related data necessary to operate payment workflows.

8. Street Rental Platform Fees

Operators agree to pay fees associated with their selected plan, Order Form, promotion, or agreement.

Fees may include:

monthly subscription fees
variable reservation/platform fees
separately agreed implementation charges
optional services
other expressly agreed amounts

Third-party payment-processing fees are separate unless expressly stated otherwise.

9. Eligible Reservation Revenue

For plans with percentage-based Street Rental fees:

Eligible Reservation Revenue means amounts successfully collected through Street Rental in connection with an eligible reservation, excluding:

refundable security-deposit authorizations or holds
refunded amounts
chargebacks
payment reversals
taxes collected for governmental authorities
payment-processor fees
amounts processed entirely outside Street Rental unless otherwise agreed

The applicable percentage and monthly cap depend on the Operator's plan or written agreement.

Security-deposit holds are not reservation revenue merely because they are authorized.

10. Founding Operator Program

The Street Rental Founding Operator Program is available to the first 20 approved Operators, subject to approval and applicable program terms.

Approved Founding Operators receive:

$0 monthly Street Rental platform subscription fee for the first 12 months following activation.

During that period:

Street Rental variable platform fee: 4% of Eligible Reservation Revenue
variable Street Rental platform-fee cap: $250 per month

The $250 cap applies only to the variable Street Rental platform fee.

It does NOT include unless expressly stated otherwise:

payment-processor fees
taxes
separately scoped implementation work
third-party provider charges
optional separately purchased services

After the initial 12-month period, the Operator may continue under an available Street Rental plan or another written agreement.

Participation is not transferable without Street Rental's written approval.

11. Security Deposits

Street Rental may provide technology supporting:

deposit authorization
holds
release
partial capture
full capture
settlement review

The Operator determines its security-deposit policies and remains responsible for lawful and appropriate use of deposit funds.

A vehicle return does not necessarily cause automatic settlement.

Certain settlement actions may require Operator review or appropriate permissions.

Payment authorization and capture remain subject to payment-provider systems, rules, and availability.

12. Identity and Driver Information

Operators may configure driver-information or identity-related requirements.

Depending on the workflow, information may be:

stored by Street Rental
submitted to an identity provider
maintained by a third-party provider while Street Rental receives status/reference information

Where identity services such as Stripe Identity are enabled, separate provider terms and privacy practices may apply.

Operators are responsible for determining what driver documentation is legally required for their rentals.

13. Connected Vehicle Services

Street Rental may provide connected-vehicle capabilities through third-party providers such as Smartcar where supported and configured.

Capabilities may include:

current vehicle location
vehicle-status information
supported remote vehicle actions
other supported telemetry

Functionality depends on:

vehicle compatibility
manufacturer systems
third-party services
network availability
Operator configuration

Street Rental does not guarantee uninterrupted connected-vehicle access.

Operators should maintain reasonable alternative access and operational procedures.

Street Rental must not be relied upon as an emergency vehicle-access service.

14. Automation and Communications

Street Rental may provide automated operational functions and communications.

Examples may include:

transaction-triggered messages
reservation events
payment/deposit events
operational status changes
other enabled workflows

Operators are responsible for:

ensuring communications are lawful
maintaining accurate recipient information
obtaining consent required for specific communication channels
reviewing configured business rules and message content

Delivery is not guaranteed and may depend on third-party providers.

15. AI and Advanced Assistance

Street Rental may introduce or provide AI-assisted or automated customer-assistance functionality where enabled.

Such functionality may support:

customer questions
rental guidance
business-rule assistance
other configured services

AI-generated or automated output may contain errors, be incomplete, become outdated, or require Operator review.

Operators remain responsible for rental policies and operational decisions.

AI or automated assistance must not be relied upon for:

emergency services
legal advice
insurance advice
safety-critical decisions
guaranteed navigation information

Availability and data practices may vary and will be described through applicable Platform notices and Street Rental's Privacy Policy.

16. Third-Party Services

Street Rental may integrate with or depend upon third-party providers for:

payments
identity verification
connected vehicles
maps
communications
hosting
data storage
authentication
other integrations

Third-party services are governed by their own terms and policies.

Street Rental is not responsible for outages, restrictions, changes, or actions caused solely by third-party services outside Street Rental's reasonable control.

17. Operator Content and Data

Operators retain their rights in business content and data they provide.

This may include:

business information
vehicle information
rental policies
pricing
images
website content
customer information

Operators grant Street Rental the limited rights necessary to host, process, transmit, display, and otherwise use that content to provide and improve the Platform.

Operators represent that they have the rights and legal authority necessary to provide submitted information.

18. Street Rental Intellectual Property

Street Rental and its licensors retain rights in:

Platform software
source code
interfaces
designs
workflows
documentation
trademarks
logos
proprietary technology

Use of the Platform does not transfer ownership.

Operators receive only a limited right to use the Platform during an authorized subscription or agreement.

19. Acceptable Use

Users may not:

use the Platform unlawfully
attempt unauthorized access
bypass security or permissions
interfere with Platform operation
introduce malware
misuse connected-vehicle controls
submit fraudulent payment activity
impersonate another person/business
use renter/customer data unlawfully
scrape or extract Platform data without authorization
facilitate illegal vehicle rentals
reverse engineer where prohibited by applicable law

Street Rental may restrict or suspend access for material violations.

20. Privacy

Use of personal information through Street Rental is governed by the Street Rental Privacy Policy and, where applicable, agreements between Street Rental and Operators.

Operators may independently have privacy obligations to renters and customers.

Operators remain responsible for providing legally required renter-facing notices concerning their own independent data uses.

21. Security

Street Rental uses administrative, technical, and organizational measures intended to protect Platform data.

No internet-connected system can be guaranteed absolutely secure.

Users are responsible for maintaining account security and promptly reporting suspected unauthorized access.

22. Service Availability

Street Rental works to maintain reliable Platform availability but does not guarantee uninterrupted or error-free service.

Interruptions may result from:

maintenance
updates
internet/network failure
payment-provider outages
connected-vehicle provider outages
manufacturer systems
hosting/infrastructure providers
circumstances outside reasonable control

Operators should maintain reasonable operational contingency procedures.

23. Platform Changes

Street Rental may update, improve, modify, add, or discontinue Platform functionality.

Where a material change significantly affects a paid service, Street Rental may provide reasonable notice where appropriate.

Preview, beta, pilot, experimental, or early-access functionality may change or be discontinued.

24. Suspension and Termination

Street Rental may suspend or terminate access because of:

material Terms violations
unlawful activity
fraud
security threats
nonpayment
payment-system misuse
unauthorized connected-vehicle activity
material risk to Street Rental or other users

Operators may terminate according to their subscription, Order Form, or written agreement.

Termination does not eliminate amounts already owed.

Post-termination data handling is governed by applicable agreements, Privacy Policy, law, and Street Rental's then-current retention practices.

25. Warranties and Disclaimers

To the maximum extent permitted by applicable law, the Platform is provided "AS IS" and "AS AVAILABLE."

Street Rental does not warrant that:

the Platform will always be available
every integration will operate without interruption
connected-vehicle services will always function
automated or AI-generated output will always be accurate
an Operator will achieve any particular financial or operational result

Street Rental does not provide legal, tax, insurance, or regulatory advice through the Platform.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Street Rental will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, revenue, business interruption, or loss of data.

To the maximum extent permitted by law, Street Rental's aggregate liability arising from or relating to the Platform will not exceed the amounts paid by the applicable Operator to Street Rental during the twelve months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so these limitations apply only to the extent permitted by applicable law.

27. Indemnification

To the extent permitted by law, an Operator agrees to defend, indemnify, and hold Street Rental harmless from third-party claims arising from:

Operator rental operations
vehicles
renter eligibility decisions
Operator rental agreements
Operator-set pricing/fees
insurance requirements
accidents or vehicle condition
Operator content
Operator violation of law
Operator misuse of the Platform

28. Operator / Renter Disputes

Rental disputes involving:

vehicle condition
damage
fuel
mileage
rental charges
deposits
insurance
cancellations
refunds
pickup
return
renter eligibility

are primarily between the Operator and Renter.

Street Rental may provide Platform records or tools but is not required to adjudicate the underlying rental dispute.

29. Force Majeure

Street Rental is not responsible for delays or failures caused by events outside reasonable control, including:

natural disasters
severe weather
widespread network outages
governmental action
labor disruptions
third-party infrastructure failures
manufacturer/connected-vehicle outages
payment-network interruptions

30. Changes to These Terms

Street Rental may update these Terms from time to time.

Material changes will be communicated through reasonable means where required.

The effective date should be updated when material changes are published.

Continued use after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

31. Severability

If any provision is found unenforceable, remaining provisions remain in effect to the extent permitted by law.

32. Waiver

Failure to enforce a provision does not waive the right to enforce it later.

33. Assignment

Operators may not assign their Platform agreement without Street Rental's consent unless a written agreement permits it.

Street Rental may assign rights and obligations in connection with a merger, acquisition, corporate reorganization, financing, or sale of substantially all relevant assets, subject to applicable law.

34. Entire Agreement

These Terms, together with:

applicable Order Forms
subscription agreements
Founding Operator agreements
implementation agreements
Privacy Policy
other incorporated written agreements

form the agreement governing use of the Platform.

If a separately signed agreement conflicts with these Terms, the signed agreement controls to the extent of the conflict.

35. Contact

Contact Street Rental at our contact page