Privacy Policy
This Privacy Policy explains how Street Rental collects, uses, discloses, and protects information when people interact with Street Rental websites, software, reservation experiences, operator tools, and related services.
Street Rental provides technology to independent rental Operators.
Operators may independently collect and use renter information for their own rental operations and may have their own privacy obligations and notices.
Where Street Rental processes renter information on behalf of an Operator, the Operator determines many aspects of the underlying rental relationship.
Table of Contents
1. Who This Policy Applies To
This Policy may apply to:
Operators and Operator Users
Businesses and authorized staff using Street Rental.
Renters and Drivers
Individuals interacting with a Street Rental-powered reservation or rental experience.
Prospective Customers
People contacting Street Rental for demos, sales, implementation, support, or the Founding Operator Program.
Website Visitors
People visiting Street Rental's public websites.
2. Information We Collect
Operator and Business Information
May include:
- name
- business name
- phone
- website
- account identifiers
- tenant/business configuration
- roles and permissions
- fleet and operational information
- support and implementation communications
Renter and Reservation Information
May include:
- name
- phone
- reservation details
- vehicle information
- pickup/return information
- rental status
- rental requirements
- agreement or terms acceptance
Driver Information
Where configured or required, may include:
- driver's-license information
- date of birth
- uploaded license images
- identity-related information
- verification status
Payment Information
Street Rental may receive:
- transaction identifiers
- amounts
- payment status
- Stripe references
- deposit authorization status
- settlement status
- dispute/refund information
Important: When card information is entered directly into Stripe or another supported payment provider, Street Rental does NOT receive or store raw card numbers or CVV/security codes.
Fleet and Vehicle Information
May include:
- vehicle identifiers
- license plates
- availability
- reservation assignment
- vehicle status
- connected-vehicle provider references
Location Information
Rental Locations
Pickup and return information.
Connected Vehicle Location
Where supported and configured, Street Rental may process a vehicle's current location through connected-vehicle providers such as Smartcar.
3. Information from Contact Forms
Street Rental contact experiences may request:
- full name
- business name
- business email
- phone
- business website
- rental business type
- fleet size
- number of locations
- operating model
- current rental system
- website needs
- support issue
- implementation requirements
- message/request details
These fields vary depending on whether the visitor requests:
- Demo
- Sales
- Support
- Implementation
- Founding Operator information
4. Information from Third Parties
Street Rental may receive information from third-party services used to provide Platform functionality.
Examples may include:
- payment and transaction status from Stripe
- identity verification status from Stripe Identity where enabled
- vehicle information/location from Smartcar where configured
- mapping/location information through supported map providers
- communication-delivery information from communication providers
- authentication/infrastructure information from platform providers
5. Automatically Collected Information
Street Rental infrastructure may process ordinary technical information needed to deliver and secure the service, such as:
- IP address
- browser/device information
- timestamps
- request/log information
- authentication/session information
- security-related events
6. How We Use Information
Street Rental may use information to:
- provide and operate the Platform
- create and manage Operator accounts
- process reservations
- support payment and deposit workflows
- manage fleet and availability
- support rental pickup/return workflows
- provide connected-vehicle functionality where configured
- provide customer and Operator communications
- provide support and implementation services
- prevent fraud, abuse, and security incidents
- maintain and improve Platform reliability
- comply with legal obligations
- enforce applicable agreements
7. Operator-Controlled Uses
Independent Operators determine many renter-facing policies and business decisions.
Operators may control:
- renter eligibility
- driver requirements
- age requirements
- rental agreement terms
- deposit requirements
- cancellation/refund policies
- pricing
- insurance/coverage requirements
- pickup/return instructions
- enabled rental workflows
Street Rental provides technology supporting these activities but does not independently determine the Operator's rental policies.
8. How Information May Be Shared
Street Rental may disclose information:
With the Relevant Rental Operator
Renter/reservation information may be made available to the Operator providing the rental.
With Service Providers
Only as necessary to provide Platform functionality.
For Legal/Safety Purposes
Where reasonably necessary to comply with law, legal process, protect rights, prevent fraud, or address security threats.
Business Transactions
Information may be transferred in connection with a merger, acquisition, financing, reorganization, or sale of relevant business assets, subject to applicable law.
9. Third-Party Services
Providers may include:
Stripe / Stripe Connect
Payments and connected Operator accounts.
Stripe Identity
Identity verification where enabled.
Smartcar
Connected vehicle functionality where configured.
Supabase
Database, authentication, storage, and Platform infrastructure where used.
Resend
Transactional email functionality where used.
Telnyx
Communications functionality where configured.
Mapbox
Mapping functionality where used.
Hosting / Infrastructure Providers
Used to operate Street Rental applications and websites.
Third-party providers have their own privacy practices.
10. AI and Automated Assistance
Street Rental may introduce or provide AI-assisted or automated features where enabled.
If such features process personal information, Street Rental will use information as reasonably necessary to provide the feature and will provide additional notice where appropriate.
Automated output should not be treated as guaranteed accurate or used as a substitute for emergency, legal, insurance, or safety-critical advice.
11. Cookies and Similar Technologies
Street Rental may use essential technologies necessary for:
- authentication
- security
- session management
- preferences
- Platform functionality
If non-essential analytics or marketing technologies are introduced later, Street Rental will update disclosures and provide controls where required.
12. Communications
Street Rental and Operators may send operational communications related to:
- reservations
- payments
- deposits
- account activity
- support
- service notices
Where marketing communications are introduced, applicable consent and opt-out requirements should be respected.
13. Data Retention
Street Rental retains information for as long as reasonably necessary for:
- providing Platform services
- maintaining business and transaction records
- security and fraud prevention
- resolving disputes
- complying with legal obligations
No formal category-specific retention periods have yet been configured.
Retention may depend on the nature of the information, purpose of processing, applicable agreements, and legal requirements.
14. Data Security
Street Rental uses administrative, technical, and organizational measures intended to protect information.
No internet-connected system can be guaranteed completely secure.
15. Your Privacy Rights
Depending on applicable law and location, individuals may have rights to:
- request access to personal information
- request correction
- request deletion
- request a copy or portability where applicable
- object to or restrict certain processing where applicable
- withdraw consent where processing depends on consent
- opt out of certain communications
16. Operator Requests vs Street Rental Requests
Renter information may be processed in connection with an independent rental Operator.
For requests concerning a specific rental relationship, Street Rental may direct the individual to the applicable Operator.
Street Rental may assist Operators with privacy-related requests where appropriate.
Street Rental remains responsible for requests concerning information it controls independently.
17. Children's Privacy
Street Rental is not designed as a service for children.
Operator accounts should be used only by individuals legally capable of entering into applicable agreements or acting on behalf of a business.
Rental eligibility and minimum driving age are determined by the applicable Operator and applicable law.
18. International Use
Street Rental services and service providers may process information in jurisdictions different from where a user is located.
Where legally required, appropriate mechanisms may be used for international data transfers.
19. Changes to This Privacy Policy
Street Rental may update this Privacy Policy from time to time.
When material changes are made, reasonable notice may be provided where required.
The Effective Date should be updated when a revised Privacy Policy becomes effective.
20. Contact Us
Contact Street Rental at our contact page
Official privacy contact information can be added later once configured.
See also: Terms & Conditions